Privacy policy
Privacy Policy For Glebe Veterinary Surgery
Glebe Veterinary Surgery will only collect and store data that will help us provide you and your pet with the best service.
The data that we have on our system is the following:
- name and address
- telephone numbers- landline and mobile (those
that have been given to us by the client)
- email address
The patient details (pets ) do not come under the heading of personal data.
You personal data is used for
- Vaccination reminders
- Appointments
- Insurance forms(personal data will be on the front of the form)
- Referrals-the client’s personal data as well as the animal’s clinical history, radiographs and lab reports will be sent to the referral practice. We will ask your permission before any data is sent.
- Microchipping- your personal data will be linked to the animal’s microchip number and stored by the microchip company.
- contact purposes to report laboratory/ investigation findings or updating clients on their pet’s progress whilst hospitalised.
- online prescriptions require personal data including name, address, mobile phone number and email address.
We will not use your data for direct marketing nor will we pass your personal details onto a third party.
We retain personal and pet health information only so long as necessary to provide services and comply with legal obligations.
Personal data is stored electronically with secure servers, antivirus software and disaster recovery systems in place to protect the stored information.
Clients who request their information will receive a full copy within one month of their request.
If clients request that we delete all their personal information that we possess we will do so within one month.
In order to keep your personal data current you may be routinely asked to update your details. This is normally done in an informal manner with our receptionist when your visit the practice.
To lodge a complaint, the client in question would need to contact the Information Comissioner’s Office.
If clients have any queries about the use of their personal data, please contact
Orla McGinn
Glebe Veterinary Surgery,
Lezant,
Launceston,
Cornwall,
PL15 9PP.
